Purchases: When user buy anything on the mominmart.com it is understood that user accepts term and
conditions with website and you are entering into a legally binding and enforceable contract with the seller
to purchase the items from the seller using either Payment on Billing or Payment on Delivery as the
method of payment to pay the Transaction Price which shall be paid to the seller through your Issuing
Bank (except in case of cash payments). You agree and acknowledge that the Company is only a
facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is
given to or can be claimed by the Buyer on the Transaction Price collected by the Company through and
of the prescribed payment methods.
You may agree with the seller on the commercial terms of the Transaction including terms of Dispatch
and Delivery time or any extension thereof by way of exchange of electronic records/ electronic
communication by using the features as may be provided on the Website and the Transaction shall stand
amended to such extent, provided that any such variation of the terms of the Transaction are not in
violation of the User Agreement and the rules and policies made there under.
Payment Method: You shall pay the Transaction Price through the available methods of payment i.e.
Payment on Billing or Payment on Delivery, for the Transactions conducted on the Website. You will be
intimated when (i) the Transaction Price is credited to the account of the Company (in case of Payment
on Billing) or (ii) on committing to pay the Transaction Price on Delivery if you opt for Payment on Delivery
payment method, which will be confirmed by the Website. The Website shall notify the Buyer upon
Payment Confirmation as provided herein.
Non-payment: Buyers are not permitted to buy any product without making a payment of the Transaction
Price by Payment on Billing method of opting for Payment on Delivery or such other payment method
provided by the Company on the Website, in respect of the product as described in the listing.
Contacting Users: Users shall not communicate with other Users outside the Website to warn them about
a seller, products or listing. However, you are entitled to provide feedback and/or reviews/ ratings for
sellers as per the feedback facilities provided on the Website.
Contact Information: The contact details provided by you on the mominmart.com Website shall be
accurate and current at all times. The Company takes no responsibility for any delay/ non delivery of the
goods on account of failure of the User to update the contact information provided on the Website and
any consequent negative feedback by the buyer will be deleted or modified.
Feedback: User can give their valuable feedback and review about Website or your experience whilst
using the Website at @mominmart.com. You shall not include any hearsay information, or
information that results in maligning any User, brand or product in your feedback.
Limit on volume of Transactions: The Company reserves the right to limit the amount payable and the
volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer
and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or
Valid Bank Accounts that are suspected to be misused while paying the Transaction Price.
Verification of payment: To prevent any misuse, a payment (in whichever method) of the Transaction
Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which
case the Company may contact the buyer for verification of or additional information, details, data and
documents. The Company may not confirm the payment if such information, details, data and documents
are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank
Account will not be charged. In such case, the Dispatch timelines will not commence until Payment
Confirmation. The result of the checks and verification shall be communicated to the buyer and seller.
The Company reserves the right to refuse to process Transaction Price in respect of Transactions by
Buyers with a prior history of questionable charges including without limitation breach of any agreements
by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the
Payment Confirmation: In case of payment by Payment on Billing, upon successful receipt of the
Transaction Price by the Company from the Buyer within  days of booking the Transaction and
completion of verification of payment in accordance with the clause above, the Company shall notify the
buyer and the seller that the Transaction Price has been received. In case of payment by Payment on
Delivery, the Company shall notify the buyer and seller that the buyer has committed to pay the
Transaction Price by Payment on Delivery.
Dispatch Details: The seller or the Company shall provide the Dispatch Details on the Website within 
days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer
and seller on the Website. If the Seller fails to enter the Dispatch Details on the Website within such
prescribed time, the Company may in its sole discretion cancel the Transaction and refund the
Transaction Price (if paid) to the Buyer.
Delivery: The time within which the seller is required to ensure Delivery of the items to the buyer shall be
calculated from the time the seller enters the Dispatch Details on the Website i.e. within 7 days from
entering the Dispatch Details for delivery within India or such other timeline as may have been agreed
upon between the buyer and seller and intimated on the Website.
Delivery confirmation: You shall immediately notify the Website upon Delivery or non-Delivery within the
prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an
item within  days of expiry of the Delivery time prescribed in the above clause, it shall be construed as
a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded. In case
of Cash on Delivery Transactions, the Company will update the shipment Delivery status on a periodic
basis and the Buyer is not required to confirm receipt of items.
Refund: You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive
remedy) within  working days of expiry of the Delivery time (including any extension thereof) if you do
not receive the Delivery within the time period agreed in the Transaction or within the time period
prescribed herein, whichever is earlier. In the event you do not raise a refund claim using the Website
within the prescribed time you shall be ineligible for a refund.
mominmart.com and the seller will be entitled to recover reasonable compensation for services provided
and costs incurred for shipping, handling, couriering, processing your order and any other services
provided to you If you fail to receive an item shipped to you on account of providing inadequate or
inaccurate shipping address or your non-availability at the address provided or failure to make requisite
payment at the time of delivery, the Transaction will be cancelled and the item will be returned to the
In cases where the buyer has received Delivery of the item within the stipulated time but the item is not as
described in the listing, the buyer is entitled to claim a refund for the entire Transaction Price paid within
 working days from the expiry of the Delivery time. If such refund claim is raised by the buyer, the seller
has the option to disagree to the same, in which case the Company may put the refund claim on hold for
checks and verification. The Company may contact the Users for the purposes of verification. As a result
of such verification, the refund claim may either be accepted or rejected by the Company in its sole
discretion which shall not be disputed by the Users. If the refund claim is accepted then the Transaction
Price will be refunded to the buyer.
All payments for refund of the Transaction Price shall be as follows and in accordance with the provisions
contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of
India from time to time for opening and operation of accounts and settlement of payments for electronic
payment transactions involving intermediaries dated 24 November 2009.
Except for Payment on Delivery Transaction, refund, if any, shall be made at the same Issuing Bank from
where Transaction Price was received.
For Payment on Delivery Transactions, refunds, if any, will be made via demand draft in favour of the
Buyer (as per the details provided by the Buyer at the time of registration with the Website).
Refunds shall only be made in Indian Rupees
For electronics payments, refund shall be made through the Razorpay pay Facility using NEFT / RTGS
or any other online banking / electronic funds transfer system approved by Reserve Bank India.
Refund shall be subject to the buyer complying with the provisions of the User Agreement and the rules
and polices made hereunder and the Company shall have recourse to such refund in case of any misuse
Arrangement with the Issuing Bank: All online bank transfers from Valid Bank Accounts are processed
using the gateway provided by the respective Issuing Bank which support the Mominmart deals Pay
Facility to provide these services to the Users.
All Transactions conducted on the Website for which Valid Cards and Valid Bank Accounts are used for
remittance of payment for Transactions on the mominmart.com Pay Facility will also be governed by
the terms and conditions agreed to between the buyer and the respective Issuing Bank and payment
instrument issuing company and you shall not violate any such terms and conditions. You agree to
indemnify and hold harmless the Company and its service providers against any direct or indirect liability
that may arise on account of such violation.